English
Deutsch
Español
Português
USD
EUR
GBP
CAD
AUD
CHF
HKD
JPY
RUB
BRL
CLP
NOK
DKK
SEK
KRW
ILS
MXN
CNY
SAR
SGD
NZD
ARS
INR
COP
AED
Home
Products
Lithium Polymer Battery
50mAh-1000mAh 1000mAh-3000mAh 3000mAh-10000mAh Over 10000mAh 3.7V LiPo Battery 7.4V LiPo Battery 11.1V LiPo Battery
Li-ion Battery
14500 Li-ion Battery 18350 Li-ion Battery 18500 Li-ion Battery 18650 Li-ion Battery 21700 Li-ion Battery 26650 Li-ion Battery Li-ion Battery Pack
3.7V Li-ion Battery 7.4V Li-ion Battery 11.1V Li-ion Battery 14.8V Li-ion Battery 25.9V Li-ion Battery
LiFePO4 Battery
3.2V LiFePO4 Battery 6.4V LiFePO4 Battery 9.6V LiFePO4 Battery 12V LiFePO4 Battery 24V LiFePO4 Battery 36V LiFePO4 Battery 48V LiFePO4 Battery More Battery Solutions
Li-SOCl2 Battery
Bobbin Type Spiral Type
Energy Storage Battery
Wall Mounted Battery Rack Mounted Battery Stackable Battery All-In-One ESS
Portable Power Station
300W 500W 600W 1000W 1200W 2000W 3000W
Case
Solar Lighting Battery
Energy Storage System
Electric Vehicle Battery
IoT Device Battery
Audio Device Battery
Medical Device Battery
Smart Home & Security Device Battery
Smart Meters Battery
About Us
Company Profile
Quality Assurance
After-Sale Service
Company History
Case
News
News
Company News
Industry News
FAQ
CONTACT US
Contact Us
Follow Us
Inquiry
Sitemap
English
Home > After-Sale Service
Service Criteria
Quality First,
Customer SUPREME
Establish Customer File
For the batteries sold, we establish "customer files" and implement tracking services.
Telephone Follow-up
After the battery is sold, follow up by phone at any time, and conduct a thorough inspection at least once a year, and report the battery usage to the customer, so that the customer can use it with confidence.
Fast Response
When a customer complaint occurs, respond to the problem within 3 minutes, confirm the problem within 3 hours, and provide a solution within 3 days. Including on-site recovery solution and return processing solution, until the customer is satisfied. The purpose is to minimize the troubles of customers.
Serious & Responsible
Normally, a test report of the returned battery will be issued within one week after arrival, and our engineer team will be responsible and serious to test and analysize the reason. If the battery is caused by ourside, we will send the customer free replacement. If the battery is not caused by ourside, we will issue a corresponding report to guide the customer's use.
Long Warranty Time
12V~48V lithium iron phosphate battery pack can support 5 years warranty. Other small batteries can support 1-2 years.
All products sold are insured and claims are available worldwide.
E-mail WhatsApp Skype